Reviews Policy

At Paradise Scent, we value the feedback and experiences of our customers. Reviews help us improve our products and services and assist other shoppers in making informed decisions. To maintain a respectful and trustworthy community, we have established the following Reviews Policy.

1. Who Can Submit Reviews?

Only customers who have purchased a product from Paradise Scent are encouraged to submit reviews to ensure authenticity and reliability.

2. Review Content Guidelines

When submitting a review, please ensure your feedback:

  • Is honest, respectful, and based on your genuine experience with the product.

  • Does not contain offensive, abusive, defamatory, or discriminatory language.

  • Does not include personal information (such as phone numbers, addresses, or email).

  • Avoids promotional content, spam, or links to other websites.

  • Focuses on the product quality, scent, texture, packaging, or customer service related to your purchase.

3. Moderation and Approval

  • All reviews are subject to moderation before being published. We reserve the right to remove or edit reviews that violate these guidelines or are deemed inappropriate.

  • Reviews may take up to 48 hours to appear on our website after submission.

  • We do not tolerate fake, misleading, or incentivized reviews.

4. Use of Reviews

By submitting a review, you grant Paradise Scent the right to use, reproduce, and publish your content across our website, marketing materials, and social media platforms, with proper respect for your privacy.

5. Responding to Reviews

We appreciate both positive and constructive feedback. Our customer service team may respond to reviews to address concerns or thank you for your input.

6. Privacy

Your personal details will not be shared publicly when you submit a review. Only your first name or username will be displayed alongside your feedback unless you choose to share more.

7. Contact Us

If you have any questions about our Reviews Policy or need assistance submitting a review, please contact us at:

Email: info@paradisescent.com
Whatsapp: +44 74 55321767
Address:  323 High Rd Chadwel Heath RM66AX