Terms & Conditions

TERMS & CONDITIONS

Last updated: [02/02/2025]

Welcome to paradisescent.co.uk. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to these terms.

If you do not agree, please do not use this website.

1. About Us

This website is operated by Paradise Scent ("we", "our", "us").
We are an online retailer based in the United Kingdom.

For customer service enquiries, please contact:
📧 Email: info@paradisescent.co.uk
📍 Business Address: [Insert Registered Address]

2. Eligibility

By using this site, you confirm that:

You are at least 18 years old, or
You have permission from a parent or guardian.

3. Products & Descriptions

We aim to ensure all product descriptions, images, and prices are accurate. However:

Colours may vary slightly due to screen settings.
We reserve the right to modify product details without prior notice.
All products are subject to availability.

If a product becomes unavailable after you place an order, we will notify you and issue a refund if necessary.

4. Pricing & Payments

All prices are listed in GBP (£).
Prices include VAT where applicable.
We reserve the right to change prices at any time.
Payment must be made in full before goods are dispatched.

We accept secure payments via Shopify’s approved payment gateways.

5. Orders

When you place an order:

You will receive an order confirmation email.
This does not constitute acceptance of your order.
A contract is formed only when we dispatch your items.

We reserve the right to refuse or cancel orders at our discretion (e.g., suspected fraud, pricing errors).

6. Shipping & Delivery

Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by couriers or customs.
Risk of loss passes to you upon delivery.

Please ensure your shipping details are accurate.

7. Returns & Refunds

You have the right to cancel your order within 14 days under UK Consumer Contracts Regulations.

To be eligible for a return:

Items must be unused and in original packaging.
Proof of purchase is required.

Certain items (e.g., used fragrance products, personalised items, hygiene goods) may not be eligible for return.

Refunds will be processed within 14 days of receiving returned goods.

For full details, see our Returns Policy.

8. Intellectual Property

All content on this website (text, images, logos, branding, design) is the property of Paradise Scent and may not be copied, reproduced, or distributed without written permission.