Return Policy
At Paradise Scent, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return window from the date you receive your order. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a valid proof of purchase
Please note that for hygiene reasons, we cannot accept returns on any opened or used fragrance products unless they are faulty.
How to Return an Item
To initiate a return, please contact our customer service team at [insert contact email] with your order number and reason for return. We will provide instructions on how to return your item.
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service to ensure safe delivery.
Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 5–10 business days.
Exchanges
If you received a defective or damaged item, we’re happy to exchange it for the same item. Please contact us at [insert contact email] within 7 days of delivery.
Contact Us
Have questions or need assistance? We’re here to help!
Email: info@paradisescent.co.uk
Whatsapp: +44 74 55321767
Address: 188 Cromwell Road Peterborough PE1 2HG
Customer Service Hours: Monday – Friday, 9 AM – 6 PM